FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Florida Coast Cooling, we believe in honest, upfront pricing with no surprises. Here's a breakdown of what to expect: Service Call Fees: Monday–Friday, 8 a.m. – 5 p.m.: $99.99 After-Hours (Mon–Fri, 5 p.m. – 10 p.m.): $199.99 Late Night (Mon–Sun, 10 p.m. – 6 a.m.): $249.99 Weekends (Saturday & Sunday): $199.99 All service call fees include a full diagnostic of your system, with clear explanations and repair options before any work is done. Free Estimates: We offer free estimates for HVAC replacements, ductwork projects, and new installations. $119.99 A/C Tune-Up Special: Includes a comprehensive system inspection and performance check to keep your unit running efficiently and help prevent costly breakdowns. 10% Discount for Veterans & First Responders: As a disabled veteran-owned business, we proudly offer a 10% discount to military members (active or retired) and first responders. Thank you for your service! No Hidden Fees, No Pressure: We explain all pricing up front and work with you to find solutions that meet your needs and budget.
- What is your typical process for working with a new customer?
At Florida Coast Cooling, a disabled veteran-owned business, we believe in service with integrity, respect, and precision—values we brought with us from the military to the HVAC industry. Here’s how we work with new customers: 1. Initial Contact: Call us at ************ or message us through Thumbtack with your issue or project details. 2. Free Estimate or Diagnosis: We’ll schedule a prompt visit—often same day—to inspect the issue and provide a transparent, no-obligation estimate. 3. Clear, Honest Communication: Our licensed technician will explain what’s going on and what your best options are, without any pressure or upsells. 4. Prompt, Professional Work: Once approved, we get to work—whether it’s a repair, tune-up, duct replacement, or full system install. We’re efficient, courteous, and clean up after ourselves. 5. Ongoing Support: We stand behind our work and follow up to make sure everything is running smoothly. Emergency service is available 24/7. We treat our customers like neighbors—because they are. Don’t be a fool, call ************!
- What education and/or training do you have that relates to your work?
My HVAC education began in the U.S. Army back in 2001, where I received formal technical training in heating, ventilation, and air conditioning as part of my military occupational specialty. That training gave me hands-on experience working on HVAC systems in real-world, high-pressure environments. After my military service, I continued building my expertise through civilian training programs and earned the necessary licenses and certifications, including: Florida State Certified HVAC Contractor License #CAC18211050 EPA 608 Universal Certification (required to handle refrigerants) I’m also a Trane Comfort Specialist and stay current with evolving HVAC technologies, energy efficiency standards, and manufacturer-specific systems. Our entire team follows the same high standards—so you can trust Florida Coast Cooling to do it right the first time.