- What should the customer know about your pricing (e.g., discounts, fees)?
80$ an hour on time and material projects so if we agree to do work for you based on time and materials expect to pay 80$ per man hour as well as any materials needed to complete your project. Bigger projects I like to give a price for labor, equipment, and materials. So I would give one price for a defined scope of work as discussed with the customer at the time of site visit and anything out of this scope would be discussed and pricing changes would be agreed on by the customer before any work would be done for anything outside of the original pricing and scope of work agreement
- What is your typical process for working with a new customer?
My process is the same for repeat customers as it is for new customers. I schedule their job and I show up when I say I’m going to. I answer any questions they have. And I do my best to provide a five star experience for everyone of my customers providing great customer service as well as delivering a completed job with quality craftsmanship
- What education and/or training do you have that relates to your work?
OSHA 20 certified. I’m a certified AVBA waterproofer, I’m also a certified installer for Anderson windows and doors. And I have over 25 years of on the job training and I’m still learning something new everyday as this industry is always changing