FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our prices affordable because we’re a small, family-owned business that puts customers first — not profit margins. Our service call is waived with any repair, and we’re upfront with all pricing. No hidden fees, no upsells — just honest, local service you can trust. We believe everyone deserves quality comfort at a fair price.
- What is your typical process for working with a new customer?
Initial Contact – We respond quickly to your request and gather basic details about your A/C issue or service need. Scheduling – We’ll find a convenient time that works for you, often same-day or next-day. On-Site Assessment – One of our trusted technicians arrives on time, explains everything clearly, and performs a full inspection. Transparent Pricing – You’ll get honest, upfront pricing before any work begins. No pressure, no surprises. Service & Follow-Up – We complete the job with care and professionalism, and we’re always here for questions or future needs.
- What education and/or training do you have that relates to your work?
Our technicians are EPA Universal Certified with 15+ years of hands-on experience in the HVAC industry. But beyond certifications, our knowledge runs deep — passed down through generations of family expertise in heating and cooling. We were raised to value hard work, honest service, and doing the job right the first time. That’s the Trusty Air difference