Samuel Pace LLC - stucco repair & water-proofing

In response to Austin's review, I arrived on time to meet him but he was 15 minutes late. During the time waiting, I walked around his house to evaluate his stucco. It is a typical 2 story Florida home with the top floor stucco over wood and the bottom floor stucco over block. There were obvious shortcuts taken when his stucco was installed. A couple of the more glaring deficiencies were that no expansion joins were installed across the entire back and 1 side of the 2nd floor. The walls, both upper and lower were full of micro-cracking and quite a few larger cracks. There were obvious signs of water intrusion getting in behind the stucco. This could have come from improperly terminating the stucco underneath the soffits or through the micro-cracking above. Austin was requesting that the area on the bottom of the 2nd floor wall be repaired along with a few of the larger cracks along the bottom of the same wall. I advised Austin that the area he wanted repair was where the water was draining out. I tried to explain to him that fixing only the areas where the water is draining out and not addressing the points of entry, was not a good idea. When the exit points or weep holes are filled, moisture can get trapped in the wall and will either cause the repair to fail or the water will find its way out somewhere else. Austin informed me that he had a home inspector look at the property and did not alert him to the problems I was finding. I suspect if Austin had really had a civil engineer look at the stucco, he would had been informed that the stucco was not installed to ASTM standards. I did politely tell Austin that I would decline giving him a bid to repair only the water exit points on his stucco. I tried to explain to him that water-proofing needs to be done from the top down, not the bottom up. I did inform him that I do not need work bad enough to perform a repair that I know will crack and fail and could possibly lead to further water intrusion damage. I am aware that my services are not for everyone. I offer a 100% complete satisfaction guarantee on every job I perform. When I repair stucco and water-proof a home I offer a written 10 year warranty against future stucco cracking. I have never had an unhappy customer or a negative review from a customer that I actually worked for. Austin is not the 1st customer, and probably will not be the last, that I decline to work for. If the customer does not want the repair or water-proofing to be done to only the highest professional standards, that I feel comfortable warrantying, then I will not perform the work. I did not yell at Austin and was not rude to him in any way, when I told him that I was not interested in his business. Austin seems to have taken his rejection personally, and it was not intended that way.