FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Because of the nature of our services, each quote will be different based on whats needed for your HVAC system. However, we offer competitive prices on all of our services, and more importantly, we provide quality service that you can depend on
- What is your typical process for working with a new customer?
As a family owned and operated business, we pay attention to the little things, because we know they matter just as much as the big things! What can you expect when you call Neat Air and Heat? A fast appointment window (typically between 60-90min) and clear communication should any delays arise Our experienced and professional licensed contractor will arrive and take extra measures to ensure your home is taken care of (wear shoe booties, etc.) We will take the time to listen and understand your concerns Your HVAC system will be thoroughly assessed and we will provide you with clear communication on our honest diagnoses and further steps on how to solve the issue. We can quickly repair the issues, or begin the process for a new A/C installation Our prices are always competitive. We provide a satisfaction guarantee and a warranty on all parts and services. Everything we do will be done to the highest level of professionalism and experience, and we always aim to provide the reliable services you need, at a price you can afford.
- What education and/or training do you have that relates to your work?
Ben is Licensed A/C Contractor in the state of Florida License# #CAC1818468. He has his EPA Universal Certification and has a Bachelors degree in Architecture and Design.