FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the scope, complexity, equipment involved, and whether the work can be completed remotely or requires an onsite visit. I provide clear pricing before work begins whenever possible, and I focus on recommending only the services and equipment that are actually needed. For larger projects or ongoing business IT support, customized project or recurring-service pricing may be available.
- What is your typical process for working with a new customer?
I start by understanding the issue, the customer's environment, and the desired outcome. From there, I assess the existing infrastructure, identify the most practical solution, explain the recommended approach, and confirm the scope before beginning work. After implementation, I test the solution, verify that everything is functioning properly, and provide documentation or recommendations when appropriate.
- What education and/or training do you have that relates to your work?
My background combines hands-on IT experience with formal cybersecurity and technology education. I am studying Cybersecurity Technology through the University of Maryland Global Campus and have completed coursework and labs involving enterprise networking, Linux administration, cloud technologies, Microsoft environments, ethical hacking, vulnerability assessment, routing and switching, and cybersecurity. I also bring professional experience supporting business technology environments and managing technical projects.