FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every commercial account is quoted individually after a walkthrough, based on square footage, number of rooms and restrooms, foot traffic and how often you need service. Recurring clients are billed monthly with a clear written scope, so you know exactly what's included. Post-construction cleaning is priced by square foot, and pressure washing and specialty services are quoted per project. No hidden fees.
- What is your typical process for working with a new customer?
We learn about your space, hours and priorities. 2) We schedule a walkthrough to see the facility in person. 3) You receive a written quote and scope of work covering every area and task. 4) We build a site-specific checklist for your facility and schedule service around your business hours, including early mornings, evenings and overnight. 5) Our team documents each visit with photos, and we check in regularly to keep standards consistent.
- What education and/or training do you have that relates to your work?
Our founder's background is in surgical technology and healthcare operations, which shaped how we approach sanitation, cross-contamination and detail. He holds OSHA and CPR certifications. Every My Keepr cleaner is trained on our written operations handbook and industry-specific checklists for offices, gyms, medical and wellness spaces, retail and salons, and new cleaners work supervised jobs before going independent.