FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
You can get your first 10 minutes with any advisor for FREE. After that, cost-per-minute varies for each advisor. What an advisor charges is clearly listed before you start a call or chat with them.
- What is your typical process for working with a new customer?
You'll create an account, enter your payment information and choose which advisor you want to speak with. You'll be able to set a spending limit so you never have to deal with surprise charges. Once this limit is reached, Keen will ask you if you want to continue speaking with your advisor or end the call.
- What education and/or training do you have that relates to your work?
All advisors who on our platform are screened for integrity, fulfillment, community and transcendence. Only the highest-quality applicants get approved to give readings on our service. This approval process is lengthy and constantly evolving.