- What should the customer know about your pricing (e.g., discounts, fees)?
We have a standard pricing algorithm for each service. Pricing depends on factors such as distance, scope, square footage, house size, house level, house high, window type and size, degree of disrepair, etc.
- What is your typical process for working with a new customer?
Our interaction with new customers is very easy and quite simple. We first obtain basic information, perform an estimate, and then work on the job while keeping the customer up to date in every step of the way. With us, there is no guess work. You know exactly what is going on around your home.
- What education and/or training do you have that relates to your work?
We operate a professionally run business, and education and training is a very important part of what we do everyday. Our education involves intensive training in our very own University of Property Maintenance, a controlled environment where crews learn real-world application of different concepts in every aspect of what we do, where they receive hands-on training in operating the best commercial equipment in the market, and where shift managers hone skills necessary to ensure each crew maintains the highest quality of service everyday. We are experts who collaborate with and learn from other experts in the industry, not just here in the United States but also overseas.