FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the type of service, lock or vehicle, and the complexity of the job. We provide an upfront estimate before any work begins, so you'll always know what to expect. There are no hidden fees or surprise charges. Whenever possible, we offer multiple solutions so you can choose the option that best fits your needs and budget. Our goal is to provide the best value—not just the lowest price.
- What is your typical process for working with a new customer?
We start by learning about your situation over the phone or through Thumbtack messages. After gathering a few details, we provide an estimated arrival time and an initial price range. Once on-site, we inspect the lock or vehicle, explain the available solutions, and recommend the safest and most cost-effective option. We always obtain your approval before starting any work. After the job is complete, we verify everything works properly, answer any questions, and make sure you're completely satisfied before we leave.
- What education and/or training do you have that relates to your work?
Our technicians continuously train on the latest residential, commercial, and automotive locking systems. We work with modern key programming equipment, advanced lock picking tools, and specialized locksmith technology to service today's vehicles and security hardware. We stay current with new vehicle security systems, smart keys, high-security locks, and industry best practices through ongoing education and hands-on experience.