FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge $75/hr with a $120 minimum. This amount includes travel to the customers location.
- What is your typical process for working with a new customer?
Hear the customers concerns, explain and set up an appointment, call the customer 30 minutes before the appointment as a heads up, arrive and have the customer show me what's going on, diagnose the problem(s) and repair, verify with the customer that all issues have been resolved, after the customer is satisfied then collect the customers payment using their preferred method.
- What questions should customers think through before talking to professionals about their project?
How is your computer or electronic device acting that is not the way that you are expecting?