FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Trip Fee – This covers home visits to provide quotes and start work. This fee ensures our licensed electricians assess your needs properly before any work begins. Transparent Pricing – We provide upfront, flat-rate pricing so there are no surprises. Annual Protection Plan – For $239 per year, members receive exclusive benefits, including discounts and priority scheduling. No Emergency or Commercial Services – We focus on residential electrical work during standard business hours. No Hidden Fees – What we quote is what you pay unless the project scope changes, which we’ll discuss upfront.
- What is your typical process for working with a new customer?
Initial Contact – Customers can call, text, or submit an inquiry online. We gather basic details about their electrical needs. Service Fee & Scheduling – We explain our Trip fee for a professional assessment and schedule a convenient time for the visit. On-Site Assessment – Our licensed electrician arrives on time, evaluates the issue, and provides an upfront, flat-rate quote. Approval & Work Completion – Once the customer approves the quote, we begin the work immediately if possible. For larger projects, we schedule a return visit. Final Walkthrough & Payment – After completing the job, we review the work with the customer and ensure satisfaction before collecting payment. Follow-Up & Support – We offer post-service support and encourage customers to join our Annual Protection Plan for ongoing benefits.
- What education and/or training do you have that relates to your work?
State-Licensed Electricians – All our electricians are licensed, ensuring they meet state and local electrical codes. Ongoing Training – We stay up to date with the latest industry standards, safety regulations, and technology. FAA Part 107 Licensed Drone Pilot – This allows us to conduct aerial inspections when needed for certain electrical projects. Years of Hands-On Experience – Our team has extensive field experience troubleshooting, installing, and upgrading residential electrical systems.