FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts to all active duty service members, veterans, first responders, and educators. We do not charge any card payment fees. We offer zero down financing option with low interest rates with financing approval within minutes. Our thumbtack customers do not pay any system diagnostic fees, a $74.00 value.
- What is your typical process for working with a new customer?
Arrive to address needing service. Diagnose the HVAC system using the latest HVAC troubleshooting equipment. Provide the customer with a detailed description of the issues at hand, provide them with one or more options to correct the issue. If the customer approves a solution we schedule the repair at the convenience of the customer.
- What education and/or training do you have that relates to your work?
Florida HVAC Class B Contractors Certification, EPA Universal Certification, NATE Certification, OSHA Certification, Heat Pump Certification, Natural Gas Furnace Certification, Electric Furnace Certification, Duct Engineering Course Certificate, Oil Furnace Certification, Dynamic Air Quality Training Certificate