Marlene Provost

Introduction: Objective I am seeking professional position utilizing my customer service, administrative and clerical skills. Skills include the following: * Office equipment, customer service, and office skills. * O.E. -- Multiline phones, transmit information or documents to customers via computer or facsimile machine * C.S. -- Greet persons entering establishment, determine nature and purpose of visit, direct or escort them to specific destinations, provide information about establishment such as location of departments or employees within the organization and/or services provided and hear and resolve complaints from customer and/or general public * O.S. -- Perform administrative support tasks such as proofreading and transcribing handwritten information; process and prepare memos, correspondence, travel plans or other documents; file and maintain records; collect, sort, distribute and prepare mail, messages and courier deliveries. Professional experience includes the following: * Ross, Cape Coral, FL, 03/12-Present * Airport Terminal Service/Primeflight Aviation Services, Fort Myers, FL, 07/04-04/09 * Holland America Cruises, Seattle, WA, 09/99-10/03 * Budget Car and Truck Rental, Seattle, WA, 05/97-09/99 * Ohio Casualty Insurance Company, Seattle, WA, 05/94-06/96 * Liberty Mutual Insurance Company, Natick, MA, 08/84-07/9 Education includes Newbury Junior College, Boston.