FAQs
- What is your typical process for working with a new customer?
First of all, I explain to the customer how much it will cost to repair this device and whether it is advisable to do this repair. Since if the total cost of repair exceeds more than half the cost of a new similar device, then as a rule it will be more profitable for the customer to buy a new device than to repair the old one.
- Describe a recent project you are fond of. How long did it take?
The customer addressed a problem: the door does not close in his new refrigerator. When I came to the customer, I saw that the door does not close hermetically and there are towels around the door to keep the cold. When I opened the refrigerator door, I saw that a large bottle of carbonated wine was lying on one of the shelves and rested against the plastic shelf of the refrigerator door. I turned the bottle and closed the door. The work took 3 minutes and the customer had this problem for two days.
- What advice would you give a customer looking to hire a provider in your area of work?
In no case should the customer give an advantage to a technician whose cost of work is too low. This may be an indicator of a technician's lack of confidence in his skills and capabilities