FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer in-home estimates that are valid for a year to allow for planning and budgeting purposes. Our estimates are all-inclusive and contain no hidden fees or surprises. There are discounts for veterans and for social media program participants.
- What is your typical process for working with a new customer?
When we hear of a flooring need, we love to schedule an appointment time for our Design Associate to come to your home with their mobile showroom filled with over 3,000 samples of all kinds of flooring. They can bring samples into your home, so that you can see them with your lighting and furniture. When you find something you like, they can provide you with a free estimate. When you decide to move forward with your project, we will manage the whole process for you to make it easy as possible for you to get your beautiful new floors!
- What education and/or training do you have that relates to your work?
We are a franchise of Floor Coverings International, who has over 140 locations across the United States. As such, our organization is fully committed to training, so that we are always current on the best products available and the correct ways to install them. Our team receives training at our Corporate Offices in Atlanta, GA, as well as weekly training sessions in our local office. We know that training is essential is making sure that we can help you find the best flooring available to meet your needs.