Tucker's Bobcat Service's LLC

You guys were awesome! I’ll definitely be using this service again.Jason and the office staff were very helpful and not to mention the prices are very reasonable.

Some lack in communication was present. But overall great customer service was provided. We were very happy with the outcome of the job. We would work with them again and recommend to others.

I contacted Tucker’s to have a tree in my front yard trimmed down and wasn’t sure what to ask for as I’m in my first home and have never requested tree service before. Jess was a great communicator, explained the process, the history of the company and how customer service from every aspect is built into their company values. Jason, the owner came out to meet with me, he’s extremely personable as well and we both had to fight off cultural norms of shaking hands due to the pandemic. He explained what they would do to give my tree a nice clean look, trim it up so that my HOA wouldn’t have any problems with it and overall have it continue to grow in a healthy way. The Tucker team came in and was done before I knew it. They were efficient, courteous, and cleaned up all branches and debris. I highly recommend Tucker’s for your tree trimming needs!

"Disappointed" would definitely be an understatement. Severe lack of communication! We live out of state, and I am not available during day tome as my work does not allow for us to have our cell phones on us. I have given very clear written instructions, requesting if communication is needed, to contact my husband and provided those guys with his cell phone number. The day before I touched base with them to make sure appointment is still up as the work needs to be done in a timely manner, and then i re-iterrated the way we would need to communicate in case there are questions. At the end of the day. When I was expecting to see an estimate, I came to a couple of calls and messages, informing me that there were no one in the house, followed by another message, saying that they have just seen in the notes that this was supposed to be a phone consultation due to us living out of state. I returned their call to see when we can reschedule, no one picked up. I messaged, and I got an almost immediate reply that whenever "he happens to be in the area next tome, he can go and take a look because he lives an hour away". I asked when would next time be, and since he had to look at his schedule, he was supposed to call me friday to confirm (still not getting the "I cant be reached throughout the day"). I then proceeded to ask why they called me in the first place, as my instruction was to call my husband. The excuse was that the office never informed them about thus, and the office lady was on the hospital that day. Anyway, I was truly hoping to get a call today like he said he will do, after he checks his schedule so we can reschedule. The day went by and no call was received (knowing well that the project needs to be completed timely). I called and no one answered again. Then I texted, and I got the excuse that the dump truck broke and is in need of a motor change, so he wont be able to complete the project. Thank you for not calling to let me know, but waited on me to contact you. Thank you for wasting our time and making us send pictures and what not, instead of telling us right away that you were not interested in the project. This is not only an example of extremely poor customer service, but also severe lack of communication, not just between business and customer, but within the business itself.

Excellent service! Highly recommend 😊