FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Kraken Plumbing, our pricing is straightforward and fair. We don’t pay our technicians on commission, so there’s never any upselling or pressure—just honest recommendations based on what your home actually needs. We’re not salespeople; we’re problem-solvers. Our goal is to offer clear solutions, not sales pitches. We’re happy to provide upfront pricing, and we always communicate any additional costs before proceeding with work. Discounts may be available for repeat customers, seniors, and veterans—just ask!
- What is your typical process for working with a new customer?
Our process is designed to be smooth, transparent, and respectful of your time. For new customers, we start by scheduling a service visit with a convenient 2-hour arrival window. You’ll receive a text notification when your technician is on the way, so there are no surprises. Once onsite, we’ll assess the issue and clearly explain your options. We provide detailed breakdowns of labor and material costs before any work begins—so you know exactly what to expect. No pressure, no upsells—just straightforward solutions tailored to your needs.
- What education and/or training do you have that relates to your work?
Our team brings over 28 years of hands-on experience in plumbing and gas work. We’re licensed in multiple states and stay up to date with local codes, safety standards, and industry best practices. Whether it’s residential, commercial, or remodel work, our background ensures we approach each job with the knowledge and skill needed to do it right the first time.