FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects the premium quality and discretion we provide. Rates are customized based on property size, service scope, and frequency. Bookings with less than 24 hours’ notice may incur additional fees. Seasonal promotions or loyalty discounts may be available for long‑term clients.
- What is your typical process for working with a new customer?
We begin with a consultation to understand your property’s needs and preferences. From there, we provide a detailed quote, confirm scheduling, and outline our service standards. Each booking is followed by a service report to ensure transparency and accountability.
- What education and/or training do you have that relates to your work?
Our team is trained in estate care, luxury cleaning protocols, and client confidentiality. Staff undergo ongoing training in safety, specialized cleaning techniques, and customer service excellence to maintain the highest standards.