FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of your home, how often we clean, and the level of detail you need. We provide free quotes for every job — no guessing, no surprises. Recurring clients (weekly, biweekly, or monthly) receive our best pricing. First-time and deep cleans are priced higher than standard maintenance cleans because they take longer and require more detailed work. What's included at no extra charge: - All cleaning supplies and equipment - Travel within our service area - Communication with your team between visits - A satisfaction guarantee — if anything isn't right, we'll come back and make it right Optional add-ons (priced separately): - Inside oven cleaning - Inside refrigerator cleaning - Inside cabinets - Laundry and folding - Interior windows Payment is processed securely after every clean. We accept all major credit cards and use stripe. We require 24 hours' notice for cancellations or rescheduling. We understand emergencies happen — just let us know as soon as you can.
- What is your typical process for working with a new customer?
We make working with us simple and stress-free from the first message to the final wipe-down. Here's what to expect: 1. First message — When you reach out, I'll ask a few quick questions about your home (size, pets, any specific areas of focus) and send you a quote free of charge. 2. Booking — Once you're ready to schedule, we lock in a date and time that works for you. You can book a one-time clean or set up recurring service (weekly, biweekly, or monthly). 3. Before the clean — There's nothing major you need to do to prepare, but we ask that you pick up clothes, toys, and personal items off the floors and surfaces beforehand so our team can do their best work. If there are areas you'd like us to focus on (or skip), just let me know in advance. If you'll be home, that's fine. If you won't, we can arrange secure access ahead of time. 4. Day of cleaning — Our team arrives with all supplies and equipment. We'll walk the space with you first to make sure we're on the same page with your expectations. From there, we work through your home thoroughly and professionally, following a consistent checklist so nothing gets missed. Most cleans take 2-4 hours depending on home size. 5. After the clean — Once we're done, you'll have the chance to look over the space and make sure everything meets your expectations. Once you're happy with the clean, payment is processed securely. If anything isn't right, we'll come back and make it right — that's our guarantee. For recurring clients, we send a friendly reminder the day before each visit and keep notes on your preferences so every clean feels consistent. If you have any questions at any point, you can reach me directly. I'm hands-on with every client relationship.
- What education and/or training do you have that relates to your work?
I've got my bachelors degree in business and spent years cleaning homes, offices, and detailing cars. I love this work because everything needs maintenance to stay nice — your home, your car, anything you value. My job is to keep good things in good shape, and I take pride in that.