Thanks for your updated review Sir. Some grill manufacturers process their orders in such a way that sometimes, unfortunately, make us look bad. Hope you are enjoying using your grill.
Dear Joe, We do understand you aggravation for the money spent on the repairs of your Profire grill, but simply to remind you that it is impossible for us to foresee every single problem that can go wrong with a gas grill. You called us to repair the ignition on you Profire grill and we promptly schedule d you for that service. Throughout the evaluation of your grill, we realized that the manifold on your grill had a huge hole that could have caused an accident. Anyway, we ordered the parts not only to replace the manifold, but also the ignition and burners on your grill. We spend over 3 hrs on the job, but we only charged you for 2 hours' work. When we tested the new burners we installed and the ignition, everything worked besides the rotisserie backburner. There is no way to test if the rotisserie backburner worked, without first replacing the leaking manifold. It's like a surgeon doctor trying to test pulmonary function on a patient who needs a heart transplant. When we realized, we needed to replace the rotisserie backburner, we called you and let you know. We even promised we would order it and install it at no extra charge to you and you would only pay for the rotisserie backburner ONLY if it worked. Well, this part is backordered, unfortunately, we also depend on the grill manufacturer's parts availability to move on. Once the part comes in, we will call you so that you can make up your mind if you want it or not.
Thanks a lot for your detailed review and you biz! Happy grilling!
Thanks for you biz!
Thanks a lot for your review! Monty Betancour Service Manager