FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Bry Aire, we pride ourselves on transparent pricing. Here's what you should know: Upfront quotes: We provide detailed, upfront quotes so you know exactly what to expect. WILL BEAT ANY WRITTEN ESTIMATE! No hidden fees: We don't surprise you with hidden fees or charges. Discounts: We offer discounts for new customers and referral incentives. Financing options: We may offer financing options to help with larger projects. We're committed to fair and competitive pricing, ensuring you receive excellent value for our services. If you have any questions or concerns about pricing, feel free to ask!
- What is your typical process for working with a new customer?
When working with a new customer, our typical process involves: 1. Initial Contact: You reach out to us via phone or through our website. 2. Scheduling: We schedule a convenient time for our team to discuss your AC needs and provide a quote. 3. Assessment: Our expert technicians assess your AC system or specific needs. 4. Solution Proposal: We provide a detailed proposal outlining the necessary work, costs, and timeline. 5. Service Completion: Our team completes the agreed-upon work, ensuring your AC system is running efficiently. 6. Follow-up: We check in to ensure your satisfaction and provide any necessary support. At Bry Aire, we prioritize transparency, efficiency, and customer satisfaction.
- What education and/or training do you have that relates to your work?
Our team at Bry Aire has extensive training and certifications in HVAC (heating, ventilation, and air conditioning) repair and maintenance. Our technicians are: EPA-certified for handling refrigerants NATE-certified (North American Technician Excellence) for air conditioning and heating systems Trained in the latest industry standards and best practices We stay up-to-date with ongoing education and training to ensure our team provides top-notch service. Our expertise ensures your AC system is in good hands!