FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and upfront — you'll know the full cost before we start, with no surprise fees at the end. For junk removal, we price by how much space your items take up in our truck, so you only pay for what you actually have. That price always includes the labor, the hauling, and responsible disposal — it's all baked in. We're glad to give you a range quote from a few photos and a set price before we start the job. We also offer dumpster rentals if you'd rather load at your own pace, and we do light demolition. Ask us about discounts for repeat customers and multi-unit or property jobs.
- What is your typical process for working with a new customer?
We keep it easy. You reach out with a rough idea of what you need gone — a photo or two and your address is all it takes — and we give you a clear, all-in estimate. Once you're ready, we get you on the schedule, usually the same day or the next. On the day of the job, we send you a heads-up when we're on our way so you're never left waiting around. We show up, you point us to what's going. We give you a set price, and we handle the rest — the lifting, the loading, all of it. Before we leave, we make sure the space is cleaned up and better than we found it. That's the whole process, start to finish.
- What education and/or training do you have that relates to your work?
We completed a full franchise training program with the BELFOR Franchise Group, the parent company behind JunkCo+, covering safe hauling, proper lifting, job estimating, and responsible disposal practices. We also established a direct working relationship with Waste Management to make sure everything we haul is disposed of correctly and legally. We're licensed and insured, and beyond the formal training, I bring years of experience in customer service and running operations — because doing this job well is as much about how we treat people and their property as it is about hauling.