FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on home size, condition, and service type. We offer transparent, upfront pricing with no hidden fees. Recurring customers (weekly/bi-weekly) receive discounted rates. Add-ons like deep cleaning areas or extras are clearly listed so customers can customize their service.
- What is your typical process for working with a new customer?
1. Customer books requests a quote 2. We confirm details and do a quick in-home walkthrough to ensure a detailed cleaning (home size, service type, add-ons) 3. A cleaner is assigned and arrives on the scheduled date 4. We complete the cleaning using our detailed checklist 5. Follow-up to ensure satisfaction We aim to make the process simple, transparent, and hassle-free.
- What education and/or training do you have that relates to your work?
We follow professional cleaning standards and structured checklists used across the industry. Our team is trained on proper cleaning techniques, product usage, and efficiency to ensure consistent, high-quality results every time. We also continuously refine our systems to improve service quality.