FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of your home, number of bedrooms and bathrooms, and the type of cleaning you choose. We offer straightforward, upfront pricing with no hidden fees, and recurring customers can save with weekly, biweekly, or monthly service. Any optional add-ons are clearly priced before booking.
- What is your typical process for working with a new customer?
We keep the process simple and straightforward. We start by learning about your home and the type of cleaning you’re looking for, then provide clear pricing and confirm the details of your service. Once everything is set, we schedule your cleaning and make sure you know what to expect. After the service, we follow up to make sure everything meets our standards and you’re happy with the results.
- What education and/or training do you have that relates to your work?
Our cleaning professionals are experienced and trained to follow Solara Cleaning’s detailed cleaning standards and procedures. We focus on proper cleaning techniques, attention to detail, safe product use, and consistent quality across every service. Our team follows service-specific checklists to ensure each home is cleaned thoroughly and professionally.