FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We deliberately designed our pricing to be as fair, transparent, and predictable as possible. Your initial telephone consultation is free, so we can discuss the problem and determine whether remote support is appropriate before you pay anything. If you choose to proceed, the $98 payment is due upfront through Thumbtack Pay before we connect to your computer or begin diagnosis. This covers the first hour of remote support plus a complimentary 10-minute grace period to decide whether you want to continue. After 1 hour and 10 minutes, each started 30-minute block costs $49 and is billed in full, even if the entire 30 minutes is not used. For example, a session ending at 1 hour and 15 minutes costs $147 total and covers service through 1 hour and 40 minutes; continuing past 1 hour and 40 minutes begins another $49 block. Additional time proceeds only with your prior approval—no surprise charges. Tech X provides remote support only.
- What is your typical process for working with a new customer?
First, tell us what is happening and identify the device, symptoms and urgency. Next, we confirm the support path, rate and one-hour minimum. For an attended remote session, you launch the approved temporary client, provide the displayed ID and one-time password, and explicitly authorize access. You remain present, may end access at any time, and receive a documented case history for follow-up.
- What education and/or training do you have that relates to your work?
I have a completed bachelor’s degree with additional advanced information-technology study, 12 years of NASA contracting and launch-control systems experience, and enterprise data-center experience supporting healthcare and hospitality environments. Prior experience is listed as professional background only and does not imply endorsement by any former employer.