FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are fair, transparent and discussed upfront before any service begins. Rates depend on factors such as distance, vehicle type, and the type of service needed. (Towing, winch-out, etc.). We believe and in clear communication so customers know exactly what to expect with no hidden fees or surprises.
- What is your typical process for working with a new customer?
When a customer contact’s us we first gather a few important details such as vehicle type current location, and where the vehicle needs to be taken. We then provide a clear quote and estimated arrival time. once confirmed, We dispatch a professional driver who safely loads of the vehicle and transports it to the requested destination while keeping the customer updated throughout the entire process from pick up to drop off.
- What education and/or training do you have that relates to your work?
Our drivers are trained in professional vehicle towing, roadside safety and proper vehicle towing safety and handling. We understand and take pride in our process to safely load and secure vehicles to avoid damage. Your vehicle and the surround environment is always our top priority.