FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every price is published and the price is the price: scheduled water care from $149 a month biweekly or $229 weekly, Kind Complete $299 or $379 a month, one-time cleaning $150, drain and refill $175, rental turnovers from $65. Chemicals are included. No quotes, no discounts, no fees, no contract; you can stop any time. Every new customer starts with a free in-home water analysis.
- What is your typical process for working with a new customer?
You text or message, I come out for the free analysis in the evening or on a Saturday, test the water in front of you, and hand you the first written report with your readings, what the tub needs and your next drain date. If you want the route, you pick biweekly or weekly and I put you on a day. From then on you don’t need to be home; after every visit you get the report with readings before and after and what went in.
- What education and/or training do you have that relates to your work?
Worked as a tech delivering, starting up and balancing hot tubs for a dealership, a biology degree, and a career in water-quality measurement. Every tub I care for is balanced to its own manufacturer’s manual, not a pool formula.