Comfort All-Stars
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Specific air testing required
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About
When it comes to heating and cooling issues, we're who your neighbors call. Call us today to schedule your service!
Overview
Serves Tampa, FL
Background checked
3 employees
8 years in business
Business hours
SunClosedMon8:00 am - 8:00 pm
Payment methods
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Services offered
Specific air testing required
Mold
Asbestos
Radon
Lead
Property type
Residential
Commercial
Reviews
Great 4.7
100 reviews
5
89%
4
3%
3
0%
2
0%
1
8%
Tomi E.
Mar 24, 2025
From Google
DO NOT USE COMFORT ALL STARS OR FPL HOME.
If I could rate zero, I would. We had a “home comfort system” installed by "Comfort All-Stars" in our home and it did not work correctly from the day it was installed. FPL Home promised us our electric bill would decrease by at least 45%, however, it went up nearly $300 every month. During the summer it was even more. We went back and forth with the Comfort All Stars for two years until they refused to come back. My husband expressed concerns with the receptionist, which is apparently the owner's daughter, when the owner overheard the conversation, he intervened, gave a few choice words to my husband and then hung up on him. When he called back, we were told to not call back and get a new company to fix their mistakes... This company had already been paid by FPL, so they were no longer concerned about their inadequate work.
After making numerous calls to FPL Home, we still had no resolution. It was only after we quit paying the monthly fee, and I reached out to Train (the unit brand company) and explained my situation, did I get a response back from FPL. At this time, they did send a new company out to look at the issue. The first company they sent refused to touch anything because the original installers "did everything wrong." The tech that came out said his only suggestion was "hire a lawyer and have them take care of this."
We then reached back out to FPL and gave them this information. Weeks went by before we heard from anyone else. After waiting several more weeks, another company came and installed a new system; inside and out. After the installation was nearly complete, the tech that was installing the new system told us that the thermostat that he had with him was not working properly, but he would install it for the time being so we could have AC. However, we could not touch the thermostat, and we had to leave it where it was. He set the thermostat to 50 degrees. We went for nearly a week with our thermostat set to 50 degrees!! After about a week, they came and replaced it and when he exclaimed about how cold the house was and we explained why, he stated “oh you could have changed it with your phone.” This was not told to us at the time. The new system ran good for about two weeks before we started getting an error message on the thermostat. When we contacted the installer, the only resolution was to flip the breaker and resent it. We had to do this at least twice a week. FPL contacted is regarding a “settlement” for our issues. We were offered a cash settlement and to “forgive” the rest that is owed for the system, which we refused because we just want a working system. Since we refused, they have now refused to return any phone calls. A couple of months have now passed, and the system is still giving us an error message. This last weekend 03/22/2025, the system quit working completely and will not turn on. I sent a help message to Goodman (the new brand), and their only suggestion was to also flip the breaker and/or pop off the thermostat cover and put back on so it will reset. We did this, but it still will not turn on. When we contacted FPL today 03/24/2025, they refused to help again.
Chasity H.
Apr 13, 2025
From Google
Maybe since I can’t seem to get to the owner on the phone, I can get his attention here. We purchased a $16k unit from Comfort All Stars 4 to 5 years ago. We have had one issue after another and can never get a resolution until we can reach the owner. Most recently, our unit will not blow any lower than 70 degree air. They had a tech come out who did not even use a thermometer and said everything is good, that he would have a senior tech come out. Well, that tech NEVER showed. When we called the office, the lady who answered the phone said that it is perfectly normal for our AC to blow that warm as long as it’s 20 degrees lower than it is outside! That’s news to us and everyone else in the industry. We’ve always had 60 and below degree temperature is blowing out of our register until this year. Must be a new industry standard that none of us were made aware of. My air will not stop running because it never gets below what the temperature in the house is unless it’s late at night. I’m going to have $1000 power bill because Comfort All Stars doesn’t want to service their own unit. But I guess that’s not their problem. Not sure if the owner would like to contact us and address this directly so we can use the AC we’ve paid $16,000 for.
Carrie S.
Apr 23, 2025
From Google
My ac went out unexpectedly during the hottest part of the day! Comfort All Stars came highly recommended so I gave them a call. David, the technician was to my home with in an hour. He was able to quickly diagnose the issue and then discussed several options. He was very knowledgeable and not pushy at all. I chose to go with a new ac unit for the long term benefits.
They got me on the schedule immediately and with in a day Robert and Max arrived to install the new unit. They were extremely professional and took their time to properly install the unit. Once completed they walked me through what all had been done and showed me how to use some new features.
As an added bonus, the owners even stopped by to introduce themselves and make sure everything was going smoothly.
I was very please with the service that I received and I would highly recommend this company to anyone looking for fast, reliable service.
Tampa M.
Jun 18, 2025
From Google
William A.
Aug 29, 2025
From Google
Amazing experience. Can't recommend enough
Credentials
Background Check
Jackie Westenbarger