FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our diagnostic service is $89. After inspecting the appliance, we explain what failed and provide the repair price before any work begins. Repair costs depend on the appliance, problem and parts needed. We prefer clear pricing upfront, so there are no surprise charges after the job is done.
- What is your typical process for working with a new customer?
First, we ask about the appliance, brand and symptoms so we can come prepared. At the appointment, we diagnose the actual cause of the problem, explain the repair options and price, then complete the repair once approved. Afterward, we test the appliance before considering the job finished.
- What education and/or training do you have that relates to your work?
Our experience comes from hands-on appliance diagnostics and repair, along with continued technical training on modern appliance systems, electronics and troubleshooting procedures. We regularly work with refrigerators, washers, dryers, dishwashers, ovens and other major household appliances.