American Family Pool Service

Wesley Chapel, FL

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About this pro

How does your business stand out?

We are family owned and operated and we still have Pride and Integrity in the work we provide to our customers.

What do you enjoy about the work you do?

Being outside working with my hands and helping people.

Location

Wesley Chapel, FL 33544

Years in business

25

Times hired on Thumbtack

81

Reviews

54 Reviews
  • Melvin P. Sep 20, 2017
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Ryan came out right away and took care of our pool; he did a great job!! . We would definitely use him again.
  • Rafael M. Aug 22, 2017
    Swimming Pool Repair
    Verified Review
    Very professional, friendly, fair value. Thank you for your help with my pump repair.
  • Surbhi V. Aug 16, 2017
    Swimming Pool Repair
    Verified Review
    Professional service, on time and completed the task quickly. Ryan was good to work with. They also offered the most competitive rate in replacing both the pump and the motor of our pool.
  • Richard F. Jul 15, 2017
    Swimming Pool Repair
    Verified Review
    They did a great job and was VERY help full
  • Gary D. Jun 28, 2017
    Swimming Pool Repair
    Verified Review
    Ryan is my new pool professional
  • Scott C. Jun 23, 2017
    Swimming Pool Repair
    Verified Review
    They showed up on Time to do the work. They did the work without anyone being home. They kept me up to speed on the progress of repairing the pool throughout the day. I would hire them again if needed to do more work so I highly recommend them.
  • Marilyn G. Jun 14, 2017
    Swimming Pool Repair
    Verified Review
    Ryan was excellent. Showed up on time, very respectful and informative. He did the original job for the price quoted. He was so pleasant to work with I hired him for additiinal work. On the new job I agreed to a price and then he shopped around and was able to secure a bigger and better piece of f equipment for the same money. I met him in person to schedule the work and then left the state. He went above and beyond since I am out of state and went back the following week to ensure the new system was functiing properly. Other issues he told me what needed attentuin now and what could wait. Highly recimmended, I will use him for all future work.
  • Jeff T. May 21, 2017
    Above Ground Swimming Pool Installation
    Verified Review
    After a few weeks of searching for someone to come and work on our pool we met Ryan at American Family Pool Service. The communication was excellent !!! He showed up on the day and time we scheduled and He did a excellent job on our pool. Thank you !!
  • Jessica V. May 19, 2017
    Swimming Pool Repair
    Verified Review
    Amazing! Ryan responded quickly, and got the job done. I am completely satisfied with his work he went above and beyond. He's only a text away!
  • Albert C. May 17, 2017
    Above Ground Swimming Pool Installation
    Verified Review
    They did a great job
  • Brian L. May 14, 2017
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    They replaced the pump motor for my pool. I was quoted a reasonable price. The work was completed quickly. The tech was very professional and courteous. I would highly recommend them to anyone needing to have their pool serviced.
  • Peter G. May 1, 2017
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Ryan was excellent to work with. I'm new to Florida and new to owning a pool. He explained everything and answered all of my questions.
  • The Concrete Man O. May 1, 2017
    Swimming Pool Repair
    Verified Review
    Very Happy Customer!
    Super quick service! Responded right away. Fixed my problem quickly and at a great price! Would recommend above anyone else in the area!
  • Mark G. Apr 24, 2017
    Swimming Pool Repair
    Verified Review
    American Family Pools
    Ryan is very pleasant, but since replacing my Polaris motor, There has been an increasing air leak even worse after he "repaired " the air leak and replaced several parts. He is not answering my calls or messages.
    Ryan R. Apr 25, 2017

    Mr.G...in response to your review, we replaced more than just your Polaris motor. We replaced several parts as well as replumb several of your pipes and only charged you for one hour of labor when we were there for 3! I can honestly say I went above and beyond to find your pinhole leak that is causing your air bubbles. It is a very unfair statement for you to say that you left several messages when in fact you only emailed us once with no phone calls as you admitted today when we spoke. I apologize your email went into our spam box but had you called I would have returned your call to discuss any issue you were having. We take pride in our work and our company and that's why I spent several hours trying to find resolution while saving you money where most companies would have just told you to replace your pump that is very old.

  • Dave L. Apr 20, 2017
    Swimming Pool Repair
    Verified Review
    Awesome!
    Ryan was great to work with. He was prompt, did exactly what was needed and at a very reasonable price. He was quick to respond to calls/texts and I would recommend him for your pool services!
  • Karen S. Mar 30, 2017
    Swimming Pool Repair
    Verified Review
    Great company.
    Great job done. Would definitely recommend them to anybody. Fast respond. I'm definitely keeping they're number on redial. Have a great attitude. Definitely hard workers.
  • Andre B. Mar 2, 2017
    Swimming Pool Repair
    Verified Review
    Family owned and professional!
    Family owned and Good people, prompt and works to get your problem done fast at a reasonable cost. This is our new pool guy STAY CLEAR OF POOL MEDIC...RIP OFF
  • Aaron W. Feb 28, 2017
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Will tell neighbors.
    Great work.
  • Fredeslinda M. Jan 17, 2017
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Great Company
    Ryan did such a great job with my pool and turning it around from green to blue. The price was good and the time he spends educating on how to upkeep is very helpful. We will definitely be contacting American Family Pool Service in the near future. Thank you!
  • Kevin H. Dec 1, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Reliable pool srvice
    Ryan did an excellent job. Came when he said, and fixed my filter. Would recommend Ryan for your pool needs.
  • Edward L. Dec 1, 2016
    Above Ground Swimming Pool Installation
    Verified Review
    Happy to have made contact
    Returned call immediately came to home when appointment was made gave quote made order on a hand shake when supplies arrived installed when appointment was set and did an excellent job. I would recommend to a friend and use him again. Thank you thumbtack for your assistants
  • Justin W. Nov 16, 2016
    Swimming Pool Repair
    Verified Review
    Contracted for pool equipment repair to help stop a leak. Overall a great experience. Ryan is knowledgeable and a prompt communicator. Most importantly, the work performed was great and the price fair. Will hire again for any future pool needs.
  • Moises M. Oct 12, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Great Service
    They clean my pool that was not in good shape and fix my motor. They did this all in one day, great service. I would use them again.
  • Frank C. Sep 22, 2016
    Swimming Pool Repair
    Verified Review
    Pool Cover
    Job was done quickly an d correctly. Good Experience.
  • Marilyn S. Aug 29, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Very good experience. Nice job!
  • James B. Aug 9, 2016
    Swimming Pool Repair
    Verified Review
    Just wow! Replaced my pool pump in less than an hour and while it was pouring rain. Only pool repair company I'll ever call. Phenomenal service!
  • Sandra B. Jul 29, 2016
    Swimming Pool Repair
    Verified Review
    Responded quickly to request on thumbtack. Appt was set up for same week. Ryan was polite, answered all my questions and offered advice. He removed a worn pool pump and replaced it with a new one. All work and operation of pool pump explained when job was completed. Said I was free to call him with any further questions I had. I was very satisfied with work done and price paid. I would definitely hire him again.
  • Heather J. Jul 18, 2016
    Swimming Pool Repair
    Verified Review
    They showed up on schedule and in one afternoon changed my black lagoon into a beautiful blue sparkling pool! Thank you!
  • Daniel G. Jul 16, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
  • Linda L. Jun 16, 2016
    Swimming Pool Repair
    Verified Review
    We were very impressed with service Chrissy provided with getting our quote and scheduling our appointment. Ryan arrived promptly and was very knowledgable on our pool structure. He replaced our lamed pool pump and had us back up and running quickly. We would highly recommend American Family Pool Service.
  • Karen B. Jun 4, 2016
    Above Ground Swimming Pool Installation
    Verified Review
    amazing job, professional and friendly. highly recommend
  • Christina R. May 25, 2016
    Swimming Pool Repair
    Verified Review
  • Joyce Y. May 16, 2016
    Swimming Pool Repair
    Verified Review
    Ryan showed up on time, brought the proper equipment and my pool, 28,500 gal. Was drained in a little over an hour, algae hosed and chemically sprayed. Very professional and definitely knows their stuff! I would highly recommend them and use them again when I have any problems.
  • Andrew J. May 12, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    We have been experiencing issues with leaks. The pool was empty and neglected. Ryan went above and beyond service addressed the leak issues and more at very affordable price. Easy ti work with highly recommend.
  • Anthony C. May 6, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
  • Tracy M. Apr 26, 2016
    Swimming Pool Repair
    Verified Review
    Great job installing liner
  • James B. Apr 21, 2016
    Swimming Pool Installation
    Verified Review
    They installed an 18' diameter pool for us quickly, professionally and for a very reasonable price.
  • Adam T. Apr 6, 2016
    Swimming Pool Repair
    Verified Review
  • Sara Y. Apr 3, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Ryan did an absolutely beautiful job cleaning my pool. He was willing to work late after having been delayed on another job. I will definitely call them again should I need them.
  • Diana D. Apr 2, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    They worked quickly and efficiently. I certainly felt comfortable working w/ Family Pool. I'd highly recommend their services
  • Kathy C. Feb 26, 2016
    Swimming Pool Repair
    Verified Review
    I hired Ryan to drain and clean my pool that had been unattended to for well over a year. The pool was literally a swamp. Ryan drained it and cleaned it back to "brand new" condition. He arrived when he said he would and got the job done in a timely fashion. I would definitely hire him again for all my pool needs.
  • Dawn K. Dec 21, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
  • Barbara N. Nov 5, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    I was extremely satisfied with American Family Pool Service. Ryan is knowledgable, reliable, friendly, and honest. I highly recommend this company for quality work at a fair price.
  • Ron S. Oct 9, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Ryan was great. Did a great job at a very reasonable price. I would recommend him to everyone I know. I would definitely use him again.
  • Heidi P. Sep 15, 2015
    Swimming Pool Repair
    Verified Review
    Ryan arrived on time. I needed the salt cell wired into the pool pump. It was done quickly and efficiently. He answered all my questions about caring for my pool and what I exactly needed to do to maintain it. I was very happy and would definitely use them again as well as recommend them to anyone!!!
  • Martin S. Sep 15, 2015
    Swimming Pool Repair
    Verified Review
    Ryan arrived on time and commenced to do the work. He was efficient personable and cleaned up after himself. I can find no fault with his service and would use him again without hesitation. Thank you Ryan!
  • Candice R. Apr 13, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Finally a service company that comes out and does what their suppose to do ! I was nothing but pleased with the quality work that they did on my pool. I was contacted immediately and was quoted a very competitive price. I received prior estimates ranging from $575-$650 for my pool clean up. American Family Pools only charged me almost half. They showed up on time, finished the job when they said they would and didn't try to do a switch and bait on price at the last minute. Ryan took his time with me and explained how my pool should operate and how to keep it maintained. I decided to go with there monthly pool service as well because the cost was less than what I use to spend at the local Pinch A Penny. I would recommend there services to anyone that is looking for a honest and reliable company.
  • Rob C. Apr 10, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Very impressed. Ryan did a great job cleaning up the pool, and fast. Less than 2.5hrs. Kept in communication the while time, and took time to educate me as well. Highly recommended if you need your work done. It saved me so much time. Which i can now spend enjoying the pool. Very much worth it. Thanks Ryan.
  • Linda G. Mar 14, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    We entered into an agreement and Mr. Robinson treated my pool for black algae, a very difficult algae to remove. He also pressure cleaned my lanai and did a good job. Black algae needs aggressive scrubbing and chemical follow up. We spoke about scheduling another visit but he was vague about coming back. He did come back two days later to add chemicals. Worried about the pool needing scrubbing and chemicals I called and spoke to his wife and she said nothing was arranged so I told her I wanted to have services. She said she would email me a price list. I asked about my pool cleaner which Ryan took to look at. She said he did and will return it. A week later I had not received the price list and I again called and spoke with Mrs. Robinson. She verbally gave me the prices and I advised her which service I wanted and she said she would come out. I told her I wanted the pool cleaner back. The following Thursday I called. It is now 3 weeks since treatment, the pool has not been scrubbed down nor chemicals added. I do not have my pool cleaner back. I left a message that if no one comes within two days, I will go elsewhere for service. I also asked for my pool cleaner to be returned. Needless to say, no call, no service, no pool cleaner. Follow up with another service showed the pool was very low on pool chemicals. I don't have a problem if I was told that they did not want to provide regular service but they should have told me so I could arrange through another company. They also have not returned my pool cleaner after three weeks.
    Ryan R. Mar 30, 2015

    Linda....The clean up that was originally scheduled was done in a timely manner and all the black algae was removed. Your pool was clean, blue and free of any algae. We also came back immediately after the pool was full again and added all the start up chemicals. We did follow up with you several times via email regarding pool service. We sent you the different prices for service per your request via email and you never responded until 3 weeks later. The clean up has nothing to do with the pool service that needed to be continued afterwards. However we told you that you needed service as soon as the pool was full and up and running again, Like I stated before you did not get back to us until 3 weeks after the clean up was complete. We tried to communicate with you but you either never got back to us or claim you never got our emails. As far as the cleaner goes...we took the cleaner to see if it was in working condition and to see if there were any parts that needed to be replaced. We looked at the cleaner as a courtesy and never charged you. We returned the cleaner as promised. Ryan told you before he started your clean up that he was having a big surgery and would not be able to work for several weeks. We apologize for not taken on your pool service but we never heard back from you until 3 weeks after the clean up was completed. The work you hired us for was done in a professional and timely manner as you stated in your first sentences.

  • Chad D. Nov 29, 2014
    Swimming Pool Repair
    Verified Review
    Ryan showed up on time & did a great job!
  • Sheryl C. Jun 20, 2014
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    American Family Pool Service, came the day he said, showed up on time. Drained my pool, brushed pool, refilled and chemical balanced.
  • Melinda K. Mar 17, 2014
    I have had this pool service for many years and have been nothing but happy with them. I started off with the servie due to my pool being swamp green. They had it cleaned within a couple days! they have always been an honest and reliable company. They never charge me for repairs that are not needed just to make a quick buck! They have been nothing but professional. I don't usually refer companies to friends but I have some friends that also needed clean up's and there were also very happy with there service and prices. I would recommend them for any pool services needed
  • Nyguy R. Nov 19, 2012
    Thank you to the person before me. Ive been thinking about trying these guys but I couldnt find any reviews or any website or anything with testimonials. I think I know to skip them now so thank you for the first review.
  • Suez J. Nov 12, 2012
    My mother has had this company for several years and the service is average at best. Nothing stands out and the prices are high for the minimal time spent at the pool. Nothing horrible either but the woman is just rude. I don't believe they'll have our business much longer unless she gets some social skills.

Q&A

What types of customers have you worked with?
Repair of pool equipment and swimming pool maintenance.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they are licensed and insured and have experience.