FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe customers deserve clear, straightforward pricing. Since plumbing issues can look similar on the surface but be very different once inspected, we don’t provide pricing without our Pro seeing the problem in person. This allows us to give you the correct solution and an accurate, upfront price you can trust. The $59 dispatch fee covers more than just a visit, it’s for a professional, hands on diagnosis so you get real answers, not guesses. When our plumber comes out, they’re taking the time to properly evaluate the issue, identify the root cause, and explain exactly what’s happening and what your options are. This helps prevent misdiagnosis, unnecessary repairs, or surprise costs later. You’ll receive a clear, upfront price for the recommended work before anything starts, so you can make an informed decision with confidence. We price by the job, not by the hour. This protects you from unexpected costs and ensures you know exactly what you’re paying before work starts. If you decide to move forward with the recommended repair, the $59 dispatch fee is waived, so it goes toward getting your problem solved not just the visit itself. As a family owned and operated company, we work hard to keep our prices as affordable as possible and below typical plumbing industry pricing. Lower overhead allows us to pass savings directly to our customers. We also offer military and senior discounts, and we do our best to work with our customers whenever possible. Our goal is to give you peace of mind, expert guidance, and a solution you can trust. FYI. As service providers, this service charges us every time someone reaches out to us, even if the job doesn’t move forward. We’re always happy to help and answer questions, but we kindly ask that messages be sent with a genuine intention to book a service. This helps us keep our prices fair and continue providing great service to our customers. Thank you so much for understanding we truly appreciate it!
- What is your typical process for working with a new customer?
Our process is simple and focused on providing the best experience possible. We schedule an in-person visit to properly assess the issue. Once we’ve identified the cause, we’ll explain your options, provide upfront pricing, and get your approval before starting any work. Our goal is to make the process transparent, efficient, and stress-free from start to finish. That is why we only provide flat-rate pricing for all services, no hourly fees so that there are no surprises.
- What education and/or training do you have that relates to your work?
Owner of the company has over 20 years of hands-on experience serving homeowners and businesses here in Central Florida. Over the years, he has continued to stay up to date with the latest technologies, tools, and safety standards to ensure every job is completed efficiently and to the highest quality.