MM IT Consulting

Contact for price

Zip code

Computer issue

Computer type

Desktop or laptop

Sorry this pro can’t do your job, but we know other pros who can. Check them out

About

I build my business using the "Golden Rule" as the basis of every decision I make. Whenever a meet a new client, I tried my best to understand the issue at hand, formulate an hypothesis and find the best solutions available. Whatever I believe is the best course of action on a risk/reward and cost/benefit basis I will recommend my clients. I believe myself to be a very transparent and fair person, who is always looking to do the best job possible and offer the most value to my customers. I have a passion for computers and solving problems which make a very good combination for technical support. If your computer is fixable, I will work nonstop to get your machine up and running in the minimum amount of time with the minimum amount of money invested. I've been around computers since I was a little kid, always cleaning my family's PCs inside and out, keeping them updated, looking for the best security solutions to malware. My mother used to call me to help her out with what to me looked like very basic stuff but that were not that basic to her. I realized then that computers, networks, and computer systems were a very natural thing for me and that I could be working on anything computer related for hours, days, even without having to sleep because they were so enjoyable. I believe what I enjoy the most about my work is being able to figure out what's wrong with a computer, or a network, or anything like it, and then find a solution to the problem. I love that this is a binary world, it either works or it doesn't, there's no subjectivity, I've never been fond of subjectivity because well, it's subjective. I also truly enjoy helping people out and I'm very good at solving IT issues.

Overview

Hired 3 times

1 employee

8 years in business

Business hours

SunClosedMon10:00 am - 10:00 pm

Payment methods

Ask this pro about their preferred payment method.

Services offered

Computer issue

Computer not turning on

Slow computer performance

Virus or malware

System error or blue screen

Computer type

PC

Desktop or laptop

Desktop

Reviews

Customers rated this pro highly for professionalism, responsiveness, and value.

5.0

2 reviews

5

100%

4

0%

3

0%

2

0%

1

0%

Gloria A.

Jun 5, 2017

•

Hired on Thumbtack

My desktop computer could not be repaired, but Mauricio Machado disposed of the ols unit, and sent me the saved data from the hard drive. He was polite, professional, and I have no complaints.

Computer Repair

Joao R.

May 25, 2017

•

Hired on Thumbtack

Mauricio made everything to fix the problem and he did a great job. He was always kind and quick to answer my questions.

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I've found that most people want to know how much they're gonna pay beforehand. For this reason, I have a flat rate for most of the services I provide. In the quote you get from me, you get how much my fee is as well as what's to be expected in exchange. Please know that total customer satisfaction is what I am for in all my works.
What is your typical process for working with a new customer?
The process is very straightforward, it's a simple 6-8 steps process. Here are the steps: First, I will have a conversation with you, usually via e-mail or text, understand a little about the issue you're having. Second, we will schedule a pick up time or a working time, depending on what type of services you require. Third, I arrive at the address you gave me, at the time we scheduled and I start working. If I'm picking up equipment, I will start work as soon as I get back. Fourth, I will perform a complete diagnosis of the system, find out what kind of problem we're looking at and formulate an hypothesis based on what I believe the issue is. I will, at this point, let you know that the diagnosis has been completed and what the different hypotheses are. Fifth, I will prove my hypotheses and let you know what I've found. At this point, if the issue is only software related I will back up your files and start working on solving your issue, once the issue is dealt with my work is done, skip to "Last step". However, if the issue is hardware related I will find you quotes on all the needed parts. Sixth, if parts are needed, I will give you my professional opinion as to what to buy and whether it's worth it to put any more money on your equipment, sometimes it doesn't make any sense. I will give you prices from top tier retailers and let you decide on how to proceed. I do not place a markup on parts. I get paid for "Consulting Services" so I have a fiduciary obligation to you to get you the best possible deal. Seventh, I get the parts from the provider, replace old parts with new ones, install drivers, make sure they are working properly. All this is included as part of my fee. Last step, I run additional tests, performance optimization, and take care of OS updates as well as security updates. I then schedule a time with you to drop off your perfectly working PC. All my work is guaranteed for 90 days on the same issue, which means that, if during the 90 days after delivery your computer fails again for the same reason, you send me a text or e-mail and I'll repeat this process for you, at no cost.
What education and/or training do you have that relates to your work?
I am in the process of getting several certifications: CompTIA A+ CompTIA Network+ CompTIA Security+ CompTIA Linux+ I'm also working on some CISCO certifications as well as getting my Certified Ethical Hacker certification from EC-Council.