FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The price for grooming is based on the breed, coat style, dog size, coat condition, and skin condition. We will give you a quote based on each dog as an individual. The only factors that affect the price are if you request additional spaw add-ons (e.g., Healthy Breath Bundle, Extra Brush-out, or Blueberry Facial, De-Shed Treatment) or if the coat condition or pup's temperament requires extra time/labor from the groomer. Our Petsitting/Dog Walking rates set for 20 minute visits or 30 minute visits. We occasionally offer a 15 minute visit and longer visits based on customer needs.
- What is your typical process for working with a new customer?
When working with a new customer, we begin by creating a Woofie's pet profile with essential information, including your name, phone number, email, address, vet details, and your pet’s rabies expiration date. We'll also ask how you found us, and for details about your pet such as their name, age, breed, and weight. Additionally, we need to know about the current condition of their coat and skin, their grooming temperament, and the date of their last groom. For pet sitting or dog walking services, we will reach out to schedule a consultation to understand your pet's routine and establish two forms of entry into your home. To hold your appointment, we require a card on file, which you can easily update on your Woofies profile. If you have any questions, feel free to text us!