What should the customer know about your pricing (e.g., discounts, fees)?
I have an hourly rate, however I charge a bit more for single hour appointments due to the drive time. My rate goes down with a standard 2 hour appointment. Most appointments eat two hours in training, cleanup, setup, etc.
What is your typical process for working with a new customer?
Identifying all the questions (and I encourage clients to keep a list as they are learning and practicing). I recognize that learning requires allowing the client to "drive" - so I often encourage clients to sit and do what we have worked on.
What education and/or training do you have that relates to your work?
I have a bachelors in education, and a masters in mental health counseling. How, do you ask, does this qualify you for computer care? I have been building computers and troubleshooting since the 90's with my engineering dad. We had a home network in the late 80's. I have learned intuitively as I have moved with the growth of technology. I prefer training over tech repairs, and cleanup-restoration work over building these days. I also have worked in adult education for 15 years. I understand how people think and learn... and love the field.
How did you get started doing this type of work?
I took on working as a consultant as a second job after moving from a 2nd grade teacher into a position as the tech specialist at the elementary school. People have always regarded my skill and ability to quickly figure out something new on computers. I was a natural. After a computer consulting client asked me to be a guest lecturer for her web design class, I was quickly offered a job to take over her class and also teach basic computer classes. I have been in these fields ever since.
What types of customers have you worked with?
All ages, from children to grandparents. Often parents don't like that their kids know more than they do on the computer, and want to better guage what is going on in their lives. Or grandparents want to better connect with their families. I also have carried numerous small businesses for training and consulting work.
Describe a recent project you are fond of. How long did it take?
I have a wonderful new client in Tampa who recognizes his memory is soon to be in rapid decline and is working hard to ensure his life is in order and he can continue his financial tracking and management. We are putting things in place so that it will be easy for caretakers to manage when he no longer can. I love thinking through the possibilities, making things more manageable, and organizing for him. We continue training weekly.
What advice would you give a customer looking to hire a provider in your area of work?
How are is the professional they are seeking with clients? I often get hired after several other people have been tried out. The biggest complaint is that clients feel like they are inconvenient and can not track what is happening with their computers and the tech. I pride myself on helping clients feel involved, valuable, and important during my visit, regardless of the type of work they need me to perform.