Computer Angel

Dunedin, FL

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About this pro

How does your service stand out?

I offer personalized, patient, technology support. “My Computer Angel” is a Tampa Bay based technology consulting, support, and training solution for computer users. I provide personal, friendly, deskside mentoring and support to clients. I arrive, on-site, as your personal deskside trainer to help/tutor/teach you with your most common Mac & PC applications and computer problems. I offer training on Microsoft Word, Excel, PowerPoint, Outlook, Mac Suites Specific applications for either PC or Mac; Use of computer related devices; restoration of a computer you already have; Setup a wireless Networking System for your home; Fix, repair, cleanup a computer system infested with Viruses/Spyware/Malware; Prepare you to be efficient and organized with all manner of E-Mail issues and computer management skills; Setup and Maintain (or train you to maintain) a simple website... With 12 years experience as an elementary educator & 13 years in Adult Education, I am well prepared for anything training related. And with nearly 26 years of technology exposure and skills, I naturally understand those beeps, blips, tweets, and clunks in the computer world.

What do you enjoy about the work you do?

Working with others has always been a strong part of every career choice I have carried from education, counseling, and technology. I am tickled when the ah-ha moment happens with clients in learning mode. I love the puzzle of tech problems needing attention. I especially love that I have carried clients for nearly 15 years, and they still continue to call me for help.
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Location

Dunedin, FL 34697

Background check

Complete

Years in business

14

Number of employees

1

Times hired on Thumbtack

3

Reviews

4 Reviews
  • Linda O. May 3, 2016
    Computer Lessons
    Verified Review
    Evelyn was very knowledgable and a sweet person. She was on time and answered all my questions at the time and the ones she didn't she is researching for me. I had some questions that were not the usual. I would hire her again.
  • Joan C. Apr 4, 2016
    Computer Lessons
    Verified Review
    Evelyn is truly an angel!! Can't praise her enough! A born teacher! She helped me with many things that had me so frustrated & was so patient while walking me through each step! She wrote down each step so I could also practice later until I can do them automatically on my own. Friendly, professional, knowledgeable and very likeable instantly. It was true luck when I found her!
  • Sheila R. Jan 21, 2016
    Evelyn has resolved issues very efficiently for Classic Renovations with my Mac for several years. I depend on her expertise to keep me up to date and functioning. She provides excellent service.
  • Michael V. Jan 18, 2016
    I have had such a hard time trying to find a good reliable tech to help me when I have computer issues so when I discovered "My Computer Angel" It was a big relief. She has always had the knowledge and experience to handle any issue and does it with patience and a great attitude. She istens to me rant and rave about my frustrations, then shows me what I am missing so if possible, I can fix it mysrlf the next time. She has been a great find for me and I highly recommend her.

Q&A

What is your typical process for working with a new customer?
Identifying all the questions (and I encourage clients to keep a list as they are learning and practicing). I recognize that learning requires allowing the client to "drive" - so I often encourage clients to sit and do what we have worked on.
What education and/or training do you have that relates to your work?
I have a bachelors in education, and a masters in mental health counseling. How, do you ask, does this qualify you for computer care? I have been building computers and troubleshooting since the 90's with my engineering dad. We had a home network in the late 80's. I have learned intuitively as I have moved with the growth of technology. I prefer training over tech repairs, and cleanup-restoration work over building these days. I also have worked in adult education for 15 years. I understand how people think and learn... and love the field.
Do you have a standard pricing system for your service? If so, please share the details here.
I have an hourly rate, however I charge a bit more for single hour appointments due to the drive time. My rate goes down with a standard 2 hour appointment. Most appointments eat two hours in training, cleanup, setup, etc.
How did you get started doing this type of work?
I took on working as a consultant as a second job after moving from a 2nd grade teacher into a position as the tech specialist at the elementary school. People have always regarded my skill and ability to quickly figure out something new on computers. I was a natural. After a computer consulting client asked me to be a guest lecturer for her web design class, I was quickly offered a job to take over her class and also teach basic computer classes. I have been in these fields ever since.
What types of customers have you worked with?
All ages, from children to grandparents. Often parents don't like that their kids know more than they do on the computer, and want to better guage what is going on in their lives. Or grandparents want to better connect with their families. I also have carried numerous small businesses for training and consulting work.
Describe a recent project you are fond of. How long did it take?
I have a wonderful new client in Tampa who recognizes his memory is soon to be in rapid decline and is working hard to ensure his life is in order and he can continue his financial tracking and management. We are putting things in place so that it will be easy for caretakers to manage when he no longer can. I love thinking through the possibilities, making things more manageable, and organizing for him. We continue training weekly.
What advice would you give a customer looking to hire a provider in your area of work?
How are is the professional they are seeking with clients? I often get hired after several other people have been tried out. The biggest complaint is that clients feel like they are inconvenient and can not track what is happening with their computers and the tech. I pride myself on helping clients feel involved, valuable, and important during my visit, regardless of the type of work they need me to perform.