FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I believe in fair, upfront pricing with no hidden fees. My goal isn’t to be the cheapest option—it’s to provide professional, dependable work that’s done right the first time. Pricing reflects the time, experience, proper tools, careful installation, and attention to detail that go into every job. I’m always happy to explain pricing before work begins, and discounts may be available for multiple services completed during the same visit. I believe quality work should be fairly priced, and I’ll never recommend unnecessary work or surprise you with unexpected charges.
- What is your typical process for working with a new customer?
I start by learning exactly what the customer needs and asking a few questions about the equipment, home setup, and service area. If needed, I review photos to provide the most accurate estimate possible. Once we agree on the scope of work, we schedule a convenient appointment. On the day of service, I arrive prepared, complete the job carefully, test everything, explain what was done, and leave the area clean.
- What education and/or training do you have that relates to your work?
I bring more than 10 years of hands-on field experience in home technology, TV mounting, Wi-Fi and networking, smart-home installation, troubleshooting, and professional in-home service. I also have 5 years of Samsung factory-level appliance service training, EPA Section 608 certification, and have completed FASA/BASA training, along with extensive required safety, technical, and field-service training throughout my career. My experience goes beyond classroom training. I’ve worked in thousands of customers’ homes diagnosing technical problems, completing installations, repairing equipment, and helping customers understand how their systems work. I’ve also served as a technician coach and trainer, helping other technicians develop their technical skills, troubleshooting ability, and service standards. That combination of formal training and real-world experience allows me to approach each job safely, diagnose problems accurately, and provide professional workmanship you can feel confident about.