FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a $75 service fee just to cover our time and gas expenses. If you approve us to do the work, that fee is credited toward your final bill. This is pretty standard in the industry, but we do also sometimes offer quotes remotely if the customer is able to describe the situation, or provide pictures of the issue. There’s a lot of variables, but we do our best to do right by our customers.
- What is your typical process for working with a new customer?
We want the first experience with us to go smoothly. It’s really important not just that we earn your business once, but that we keep it for the long term. With that in mind, we place a serious emphasis on building transparency and trust with customers. And as a bonus, we offer a 10% discount for all first time customers (up to $100).
- What education and/or training do you have that relates to your work?
I’m a licensed Master Plumber (Class II - Unrestricted). I’ve been working in this trade for my entire adult life. And unlike most plumbers, I’m also a business owner. For us, this is not just a ‘side gig’ or a way to make a quick buck. We care about the quality of our work because we care about our reputation in the community. That’s how we’ve been successful for over 30 years.