FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
First time clients receive 10% off their first bath & 30% off their first haircut as an additional thank you for allowing me to care for your pup while I’m in my grooming apprenticeship, gaining experience in expanding my trimming skills!
- What is your typical process for working with a new customer?
When onboarding a new client, my first priority is gathering detailed information about their pet. I want to understand their temperament, past grooming experiences, sensitivities, medical history, and the owner’s expectations. I require all pets to be up to date on vaccinations to ensure a safe environment for everyone. Before the appointment, I answer any questions and address concerns so pet parents feel fully comfortable and informed. My goal is to create a calm, positive experience tailored to each individual dog’s needs while maintaining clear communication with the owner every step of the way.
- What education and/or training do you have that relates to your work?
I attended school to become a veterinary assistant between the ages of 18–20, where I gained knowledge in animal handling, safety protocols, and foundational veterinary medicine. Beyond formal education, my growth has come through six years of hands-on industry experience in both daycare and grooming salon environments, advancing into leadership and corporate positions. I am Pet CPR certified and currently undergoing continued training with a professional groomer who has over 30 years of experience. I also attend grooming expos and dog seminars to stay current on industry standards, techniques, and safety practices. Ongoing education is extremely important to me because our industry is always evolving.