FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and transparent, with no hidden fees. We offer customized quotes based on the specific needs of your space. For regular clients or larger projects, we provide discounts to offer even greater value. We’re committed to delivering high-quality service at a fair price, and we’ll work with you to ensure the service fits your budget.
- What is your typical process for working with a new customer?
Here’s a clear outline of a typical process for working with a new customer: Initial Consultation: We start with a free consultation, either in person or over the phone, to understand your specific cleaning needs and expectations. This includes discussing the size of the space, the type of cleaning required, and any special requests or concerns you may have. Customized Quote: Based on the consultation, we provide a detailed, customized quote that outlines the scope of work, the services included, and the total cost. We ensure the pricing is clear and transparent, with no hidden fees. Scheduling: Once you approve the quote, we work with you to schedule the cleaning at a convenient time. We’re flexible and can accommodate your preferred schedule, whether it’s a one-time service or ongoing maintenance. Service Delivery: On the scheduled day, our professional team arrives fully equipped with all necessary products and tools. We follow a thorough cleaning checklist tailored to your needs, ensuring every area is addressed to your satisfaction. Quality Check: After the cleaning is completed, we perform a final quality check to ensure everything meets our high standards. We welcome your feedback and will address any concerns on the spot. Follow-Up: We follow up with you after the service to ensure you’re completely satisfied. For ongoing services, we establish a regular communication routine to make sure everything continues to meet your expectations. Building a Relationship: We aim to build a long-term relationship by providing consistent, reliable service. We’re always available to adjust the service or address any changing needs you may have.
- What education and/or training do you have that relates to your work?
I have a strong foundation in the cleaning industry through hands-on experience and specialized training.