FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers can contact us via Thumbtack in order to find out about discounts on pricing.
- What is your typical process for working with a new customer?
Our new customers have the ability to inquiry and initially contact us via Thumbtack. After initial outreach for a cleaning service, The Maid Method will follow up with a discovery call and understand the client's needs, focus areas, pain points, and home details. The next step is to provide a custom quote and service recommendation for that client, and then followed by service confirmation and appointment date. After the service is completed, we usually connect with the client to acquire feedback and ask for a review.
- What education and/or training do you have that relates to your work?
Our Professional Home Cleaning Technicians have at least 5 years of home cleaning and are insured as well. The Maid Method prioritizes expertise and integrity with our technicians in order to satisfy the security and safety that we wish to give our customers.