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I got matched with a therapist quickly and honestly, she has been amazing. She listens and gives great advice. She does a great job understanding my issues and working with me at my own pace. She will also send me great articles to read to help me understand my situation.Jul 15, 2019
I love BetterHelp! I have been using the platform for 4 months. I didn't really love my first counselor, but BetterHelp makes it so easy to switch therapists, that within one day, I was matched with another who I get along with well. It would have taken so long to do this with in person counseling, I probably would have quit. I feel like I have a real connection with my counselor and we can talk from wherever I am in the world. It fits my lifestyle well.Jul 15, 2019
Starting counseling on BetterHelp has been one of the best choices I have made in 2019. A big thank you to my counselor, Amanda, for her help. With my work schedule, online counseling has been perfect for me. Five stars out of five stars for me.Sep 14, 2019
I’ve been on BetterHelp for a couple weeks now and so far I am really happy with my counselor. We found a great time to meet for video calls right when I get back from work. I genuinely look forward to my session each week.Jul 14, 2019
My BetterHelp counselor is patient, dedicated, skilled, and kind. Her expertise and thoughtful approach has helped gain insight to my problems, which in turn has armed me with confidence to forge ahead, flaws and all.Jul 15, 2019
- What should the customer know about your pricing (e.g., discounts, fees)?Counseling on BetterHelp is based on a flat membership fee that covers both the use of the platform and unlimited counseling. Your payment will be the same regardless of the number of messages and sessions you have with your counselor. This way you can communicate with your counselor as often as you like and whenever you need, and you never need to worry before getting help. While face-to-face counseling can cost $150 to $250 for a single session, the cost of counseling through BetterHelp ranges from only $40 to $70 per week for unlimited messaging with your counselor, as well as phone and video sessions. Your membership payments will be charged to a credit card or PayPal on a recurring basis. If you accomplish your goals or if you find online counseling with BetterHelp to no longer be helpful for any reason, you can simply cancel the subscription.
- What is your typical process for working with a new customer?After you sign up, we will match you to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn't a good fit for you, you may elect to be matched to a different counselor.
- What education and/or training do you have that relates to your work?Counselors on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training, and practice. While their experience, expertise, and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience.