FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the scope of work, materials required, property conditions, and the complexity of the project. We provide clear, detailed estimates so customers understand what is included before work begins. For insurance-related restoration projects, we can also help document the damage and communicate with the insurance company throughout the claim process.
- What is your typical process for working with a new customer?
We begin by discussing the customer’s concerns and scheduling an inspection of the property. After evaluating the damage or requested improvements, we explain our recommendations and provide a detailed estimate. Once approved, we schedule the work, keep the customer informed throughout every phase, and complete a final walkthrough to confirm that everything has been handled properly.
- What education and/or training do you have that relates to your work?
Our team has hands-on experience in water damage restoration, roofing, mold remediation, flooring, drywall, painting, and general property restoration. We are also IICRC-certified in Water Damage Restoration, which means we follow recognized industry standards for inspecting, drying, and restoring water-damaged properties.