Fix It Fast, LLC

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Introduction: My work ethic and desire to please. Standing behind my work. Cleanliness of my jobsites. Fast resolutions to concerns or issues. Never doing the same thing daily, Meeting new people, constantly learning new things keeps me eager to get to the job, seeing different homes with different tastes and ideas

Overview

Hired 3 times

1 employee

10 years in business

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5.0

1 review

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M.R. .

Jan 15, 2015

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Hired on Thumbtack

I hired Fix It Fast,LLC (FIF) on a door installation. I worked directly with one of the owners, Mr. Chris. Smith. IT WAS A GREAT EXPERIENCE! Things Gone Right: > Very Knowledgeable and Professional > Truly Fast Service > High Quality Repair > Very Responsive/Great Communication > Affordable/Budget Friendly > Honest > Integrity Above and Beyond: >Superior Customer Service --willing to work last minute near a holiday --handled all aspects of the repair including acquiring material (Note: other contractors required I get everything) --willingness/ability to listen to the customer needs/wants and provide cost-effective solutions --offered great suggestions/tips to ensure the best repair possible -- passion to achieve highest quality work possible and total customer satisfaction --willingness to correct any errors/address any issues >Ease to work with and good interpersonal skills >Willing to educate the client on all available options and allow the client to make the decision >Helped to return material to store that had nothing to do with his repair Suggested Areas of Improvement: > Prospect work in advance to ensure even smoother process >More payment methods and without the additional fees Summary: Overall GREAT EXPERIENCE with Mr. Chris Smith/FIF. He's especially suited for working with female homeowners who are always concerned with feeling safe around contractors and then being ripped off. Definitely was NOT my concern or experience with Mr. Smith. He was VERY RESPECTFUL and genuinely concerned about my safety. He ensured the door repair/install provided me with the maximum security possible. He also declined a prospective job as he couldn't provide the most cost-effective repair and then provided suggestions on who I should contact to ensure that could occur. How many contractors do you know will do that? Great Job Mr. Chris Smith and another high-quality experience using a Thumbtack "Pro". I will indeed use both services again and have already started referring others. Thanks much and Much Success! MRW

Fix It Fast, LLC's reply

Words cannot express how I felt after reading this! This fully explains why I chose to work for myself directly with homeowners. It was wonderful to finally meet you and work with you. Your positive and friendly attitude set forth my new attitude for year 2015. I thank you for this. I never have been good at speaking so I hope this is understandable. As for areas of improvement. I thank you for letting me know. I am on them directly. last July I spoke with my vendor and 3 others, looking for a cheaper alternative payment method. Unfortunately till I grow I am at best rates offered and cheapest. You can bet though I will find a better way soon. Pulled up a couple of websites I will look into this week to see if they are what I can use and follow for your other area of improvement. I thank you for these. It is a area I am new to but will do my best at. Thank you for choosing us. Thank you for taking the time with such a detailed review. I wish you the best and if I can further assist you I am always available. ~ Chris Smith~

Door Installation

FAQs

How did you get started doing this type of work?
I don't recall ever deciding to get into this line of work.Although I enjoy what I do now,I do wish I would of chose to study music.
Describe a recent project you are fond of. How long did it take?
My guest house.My first remodel with no plans,2 helpers when they could come by,everything worked first time around except bath fan,(loose wire). Were I was mostly proud is hvac and electrical.No clue on installation of air handler or what is was, I bought it and installed it.Works great.Had electrician come inspect my work before I fired up the panel, fired it up with him there and no problems going on 4th month.