FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a reasonable flat rate of $45/hr + $45 trip charge. I accept Cash, Venmo, Paypal, Cash App, Check, Apple Pay, and Zelle. Credit cards may be used through your choice of Thumbtack via Stripe or Paypal (both require manually entry) but there is a 3% charge for this option.
- What is your typical process for working with a new customer?
I always carefully listen and take notes about my customer's needs, concerns and desired outcomes. I then follow up with any necessary questions to make sure that we are on the same page to ensure that the customer gets exactly what they want. Customer satisfaction is my top priority which is why I always offer a 100% guarantee on all my work.
- What education and/or training do you have that relates to your work?
I worked at Lowes for several years where I had extensive training throughout each department. I also have an AS Degree in electrical engineering and have also been an active home repair & remodeling expert for over 30 years.