FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates. We also provide up front counseling on whether something is cost effective to repair for the customer. Sometimes the cost to repair exceeds the value to replace, and I make sure my clients know that before we proceed with any repairs. We offer hourly per-diem rates as well as non-expiring block hours and service agreements.
- What is your typical process for working with a new customer?
I always reach out to attempt to determine what is needed and get as much information on the problem to effect the repair as quickly as possible. Promptness is key. As a customer I do not like to be kept waiting, so I make sure my customers do not have to wait on me. I make their computer issue my priority. After initial contact I keep in contact until the issue is resolved.
- What education and/or training do you have that relates to your work?
Associate Degree in Electronics Engineering 20+ years experience in the IT field with the last 12 years as a Systems Engineer. I have 8 years working as a field technician working hands-on repairing all types of computer, server and printer equipment. The last 12 years as Systems Engineer have been dedicated to Networking infrastructure, and troubleshooting hard to resolve issues. VPN, Wireless, VMWare, Linux, Windows Servers, Web Servers, Office Networking and Firewall Setup are some of my skills. I have developed a reputation as the guy who can get the job done. A hard earned reputation that I take pride in.