Concierge Computer Repair
About this pro
We have fixed thousands of computers over the years. Some are easier, and some are harder, but we have never had a computer we cannot fix. We have done business for so long with some of our clients that they consider us as part of their family. We have built a very high level of trust with some of our clients including officers for Fortune 500 companies and very successful small business owners. At Concierge Computer Repair HONESTY is the best policy. We are customers too, and we treat everyone the way we would like to be treated. The challenge is the best part of my job. Every computer is different and every repair turns into a puzzle. Solving that puzzle is very satisfying. I took advice from wise industry leaders and quit a great job to follow my dreams. They say if you do what you love you won't have to work a day in your life, and that is definitely true.
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- How did you get started doing this type of work?I had worked as an In-Home computer technician for Fortune 500 companies such as Circuit City, Staples, and Dell. Over the years, I realized that I had built such great relationships with the clients I had worked for that they decided to call me directly. Not only that, but they consistently referred me to their friends and family. Before I knew it, I had such a large client base that I could no longer afford to do work for any of the companies I was working for. Today, my customer base continues to grow.
- What types of customers have you worked with?The most common job is called a Operating System Restore. This is done to wipe off any viruses/malicious software, clean up the computer, and fix any errors. It is a combination of a virus removal and multiple hours of troubleshooting all fixed by one big step. All data is saved and put back on except programs. Programs have to be reloaded by owner since we would not have the CD's.
- Describe a recent project you are fond of. How long did it take?I performed a virus removal on a client's laptop a few weeks back. When I went to her home to drop off the laptop and reconnect it to her wireless network I noticed she had another laptop which had a cracked screen. I asked her what happened to it. She said that she had bought the laptop 2 months ago and dropped it. She was quoted a price of $425 for the repair, so she just purchased a new laptop. I offered to fix it and she agreed. I purchased the parts for $75 and charged a $70 labor fee for replacing the screen. Her laptops now run great.