Edward Abraham

I bring a blended background in IT field service, help desk support, and systems administration, with experience supporting customer environments through installation, break-fix service, maintenance, and technical troubleshooting. My work has included onsite and remote support for PCs, printers, network devices, and business-critical systems, along with call management, documentation, escalation handling, and customer-facing service delivery. I am comfortable working independently in the field, aligning with SLA requirements, and ensuring systems are installed, supported, and maintained in a way that keeps customer operations running smoothly.