FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects the quality of materials, proper preparation, and professional installation. We provide transparent, detailed estimates with no hidden fees. We typically require a deposit to secure scheduling, with the balance due upon completion. We may offer discounts for larger projects or bundled services.
- What is your typical process for working with a new customer?
We start with a consultation—either on-site or virtual—to understand the customer’s needs and evaluate the condition of the concrete. Then we provide a detailed proposal with options and recommendations. Once approved, we schedule the project, handle preparation and installation, and keep clear communication throughout the process. Our goal is a smooth experience from start to finish.
- What education and/or training do you have that relates to your work?
Our experience comes from years of hands-on training in the field, working with industry-leading products and systems such as epoxy, polyurea, and polished concrete. We continuously stay updated with manufacturer guidelines, product training, and best practices to ensure every installation meets high-performance standards.