What should the customer know about your pricing (e.g., discounts, fees)?
In our particular field of work their tend to be many variables that come into play that can raise and lower the pricing of our surveys. Our customer service associates want to make sure that they are giving you the lowest price possible and the best way to assure that is communication.
What is your typical process for working with a new customer?
Well first we like to try and establish contact between one of our great customer service associates and the client so that we can gather more information about what they need, phones work best because they leave the least room for miscommunication.
What education and/or training do you have that relates to your work?
All of our Registered Land Surveyors complete a minimum of 15 hours of continuing education classes each year. Making them some of the most intelligent and well versed land surveyors you can find, providing you with the most accurate surveys and the quickest turnaround times
How did you get started doing this type of work?
This is a family run company and our CEO Chris Hodge and his family have been in this business for decades. Together they have grown this company from a small one man show, to one of the most successful land surveying companies in the South Eastern United States
What types of customers have you worked with?
We have worked with all kinds of different customers. We do anything from large construction projects all the way down to small residential surveys. Our main priority however, is always the customer at hand.
What advice would you give a customer looking to hire a provider in your area of work?
Take the time to ask questions to your surveyor and give him as much info on your potential project as possible. Our customer service associates are here to help you get a great survey at a reasonable price and the more we know about the situation the more money we can potentially save you.
What questions should customers think through before talking to professionals about their project?
It is illegal to offer services if you are not registered / licensed with the State. However, there are people and companies doing so that have not been caught. I would recommend picking someone that is not working out of their basement / house. Shady survey work can end up costing you a lot more money then it can save.