- What should the customer know about your pricing (e.g., discounts, fees)?
I hate complicated pricing and so I keep mine as simple as possible. $75.00 per audio hour ($1.25 per audio minute). It doesn't get much easier than that.
- What is your typical process for working with a new customer?
Tell me about your project. How many audio hours do you expect to have transcribed? How soon do you need it completed? At that point you can either upload your files to my online folder (after I give you access) or you can send your audio files via Dropbox and we'll get started on them. Behind the scenes where you don't see us working, your audio is assigned a project number and logged. The audio files are then distributed among the transcriptionists so they can do their magic and they proofread their work before sending it back to me. When it gets to me I proofread it again, format it and make it really pretty, and then email it or Dropbox it back to you. Billing depends on the size of you project. For smaller projects I generally send an invoice when the transcripts are complete. For longer projects I will likely send invoices at stages through the process. Its super simple!
- What education and/or training do you have that relates to your work?
I started out as a Medical Transcriptionist and went to school for a certification in medical language and transcription studies. It all branched out from there.